Getting started
What is Span? +
Span is an e-commerce platform for Pakistan. It includes a storefront, product and order management, local payments, courier booking, and WhatsApp notifications in one subscription.
How long does it take to launch a store? +
You can create your account, add products, and publish your storefront in under an hour. You do not need a developer or plugins.
Do I need technical skills? +
No. The admin dashboard is designed for sellers, and your storefront is set up when you create your account.
Storefront and language
Can my store be in Urdu? +
Yes. You publish store content in both English and Urdu, and your visitors see both languages together on the same page.
Can I use my own domain? +
Custom domains are available on eligible plans. You point your domain to Span from your admin settings.
Payments and shipping
Which payment methods are supported? +
Span works with Bank Alfalah, PayFast, 1Link, and RAAST, plus cash on delivery and advance payments.
Which couriers can I use? +
You can book shipments and track deliveries with TCS, Leopards, and PostEx. If you already have a courier account, you can connect it and keep your rates.
Billing
How is Span billed? +
All billing is in PKR. You receive an invoice before each renewal. You can see current plan prices on the pricing page.
Is there a free trial? +
Some plans include a free trial. The trial length is shown on each plan.
What is the WhatsApp integration? +
Span is a Tech Provider on the Meta WhatsApp Business Platform. You connect your existing WhatsApp Business account to send order confirmations, shipping updates, and payment reminders automatically.
Do I need a new WhatsApp number? +
No. You connect the WhatsApp Business account you already use.